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Refund & Cancellation

At Alanna Naturally Beautiful, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special.

We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us for a return label and a full refund; no paperwork needed. However, postage will not be refunded.

Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise..

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Alanna Naturally Beautiful is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.